We are happy to provide you with all the information you require to understand our products and services. Should you need further assistance, our expert team looks forward to helping you with any inquiries you have.

How will I now when my item is ready to be collected?

You will first receive an order confirmation email. Once your order is ready, a collect in store notification email will be emailed to you. Please make sure you bring: a copy of your collect in-store notification email, along with a valid form of identification (passport, driver’s license or government-issued ID card). The store will keep your order for 14 days. If you fail to collect within this time, your order will be deemed cancelled; and a refund will be processed through your original method of payment less a processing fee. If you are unable to collect within this time, please inform us and we will do our best to extend our holding period.