We are happy to provide you with all the information you require to understand our products and services. Should you need further assistance, our expert team looks forward to helping you with any inquiries you have.

I would like to replace a gemstone in my earring/ ring/ necklace/ bracelet. Can this be done?

Yes, we can replace stones but the design of the item may impose certain limitations. Our experts will first assess your jewellery to determine the possibility of it and the work required. A summary will be sent to you by email, outlining applicable charges that require your approval. Following an acceptance of the charges by you, the work will typically be completed within 14 days. Once complete, payment will be required to be processed before the item is returned to you.