The chain of my Hemachandra necklace/bracelet broke. Can I have it repaired?
Yes, we offer repair services on all Hemachandra items. Please Contact Us to learn more. Please refer to our After Sales Services for more details on the comprehensive list of services we offer.
I would like to replace a gemstone in my earring/ ring/ necklace/ bracelet. Can this be done?
Yes, we can replace stones but the design of the item may impose certain limitations. Our experts will first assess your jewellery to determine the possibility of it and the work required. A summary will be sent to you by email, outlining applicable charges that require your approval. Following an acceptance of the charges by you, the work will typically be completed within 14 days. Once complete, payment will be required to be processed before the item is returned to you.
Can I replace a lost Hemachandra earring?
Yes, it is possible to replace a lost earring. Please Contact Us to learn more.
Can a Hemachandra ring be re-sized?
We are able to resize the majority of our ring Contact Us styles. Please to learn more.
How do I know the status of my repair?
We will inform you of the completion of the repair work. You can contact us on +94 (0)11 287 48 93 or via email at firstname.lastname@example.org for updates on the status.
How can I get an item repaired and how long will it take?
We offer a complete range of repair and maintenance services. Our experts will first assess your jewellery to determine the work required. A summary will be sent to you by email, outlining applicable charges that require your approval. Following an acceptance of the charges by you, the work will typically be completed within 14 days. Once complete, payment for the repairs will be required before the item is returned to you.
Can I engrave my Hemachandra jewellery in-store?
Yes. Please refer to our After Sales Services for more details on the comprehensive list of services we offer.
Can someone collect it on my behalf?
Yes. You will be required to provide his/her identification details, and they will be required to bring a valid form of ID with them for verification. If a third party is collecting your items, you agree to accept signed acceptance of the goods by the third party as receipt of your order.
How will I now when my item is ready to be collected?
You will first receive an order confirmation email. Once your order is ready, a collect in store notification email will be emailed to you. Please make sure you bring: a copy of your collect in-store notification email, along with a valid form of identification (passport, driver’s license or government-issued ID card).
The store will keep your order for 14 days. If you fail to collect within this time, your order will be deemed cancelled; and a refund will be processed through your original method of payment less a processing fee. If you are unable to collect within this time, please inform us and we will do our best to extend our holding period.
Am I able to collect my order in-store?
Yes. Once your order is confirmed, you will be able to opt to collect in-store instead or having items delivered to you. You will be able to collect at either our Kandy or Colombo store.
How long does it take for a refund to be issued?
Standard processing times are 14 working days. Our sales associates will communicate with you throughout the process to keep you updated.
How do I know if my return has been received?
We will send a confirmation email once we’ve received your return.
What are the delivery times and Shipping charges applicable to my order?
The delivery time and cost will depend on your location. Please Contact Us if you would like specific information relating to your order.
What is the Hemachandra Return/Exchange Policy?
Please refer to our Return Policy . If there is any further information you require that is not addressed on the page please Contact Us and we will be happy to help.
What payment methods does Hemachandra accept?
We accept cash and cards in store. We are authorized to accept cash payments in U.S. Dollars, Sterling Pounds and Euros. The following card payment methods are also accepted: Visa, American Express, Mastercard and UnionPay.
How can I contact a Hemachandra store?
You can contact us during our regular operating hours on +94 (0)11 287 48 93. We can also be contacted via email at email@example.com
What are the Hemachandra store opening hours?
Our stores are open every day from 9.00am - 5.30pm.
How is my gift/purchase packaged?
All our jewellery is packaged in our signature Hemachandra packaging.
Is it safe to order online?
Yes, it is safe to place an order via our website. Due to the personalised service we offer, we are able to ensure your questions and concerns are addressed throughout the order process. In addition, we use industry-standard encryption technologies when transferring and receiving customer information exchanged with our site server.
How do I order online?
Once you have chosen the item you would like to own, please proceed to contact us where you will be able to convey your interest to us. When submitting your details please ensure you select ‘Product Information’ as the nature of the inquiry. Once submitted, one of our sales associates will be in touch to assist you with the process.